"Your website doesn't work"

"Your website doesn't work", or Stupid things passengers do when bookings a ticket via the website...

We've got a very simple website where passengers can book their tickets, and contains all the flight information. However, every single day we get customers booking who have problems or queries when booking, usually via something very simple such as selecting bags when they don't want bags, or choosing the wrong flight time. You know, obvious things that someone who isn't too great with computers will have trouble with.

Of course, then we have the extra special ones.

"My wife booked my ticket to the Isle of Man, but my meeting is in the Isle of Wight. I want a refund"
"No. Our terms and conditions state that all fares are non refundable"
"But I want a refund"
"No"

"I've just tried to book a flight on your website, but it's saying my credit card details are incorrect"
"Try going back to the start of the booking, and putting them in again"
"It's all your websites fault!"

"When it says confirm email address, what's a confirm email address?"

"When I checked earlier, the flights were only <low price> but now they are <higher price>, I demand you give me them for the lower price"

"Your website says flights to <destination> are just £19. Why does tomorrows flight cost ten times that?!"
"Seats are assigned on a first come first serve basis, the cheapest seats are always available when booking in advance. The closer your get to the time of the flight, the more expensive they will be. 
"That's not very fair, is it?"

"I flew to Spain for 50p with Ryanair! You are just flying for twenty minutes, why are you so expensive?!" Passenger trying to book a £15 fare off the island. 

Strange passenger requests

Passenger Requests

Here in the head office, we get lots of letters and emails from people who love aviation. In fact, I'd say train companies are probably the only people who get as much 'fan mail' as we do.

Most of them are pretty harmless requests such as "I've never flown on your aircraft type before, when is the best time to book a cheap flight?" or "I'm interested in becoming a pilot, what can you tell me what is the best subjects to study at school?", to which we're more than happy to reply to, because we love aviation too.

We get general requests for excess supplies for peoples collections too, such as : (In order of least weird to weirdest)

• In flight magazines
• Old flight uniform pieces
• In flight safety cards
• Seat belts
• Sick bags
• A luggage pod from a damaged aircraft, in which they would like to grow some plants
• Old flight attendant pieces, preferably pre worn by a fair skinned celtic lady of good breeding. 

Usually the in flight magazines can be bought off Ebay for a few quid, and the old uniform pieces are giving away to aviation museums. The rest we can't give away as it costs us money. 

As for the last piece I mentioned there, the request came in from a chap from somewhere in Europe. He even sent a picture of his hideout where he had all his aviation memorabilia. The first pictures seemed ok, some great historical pictures from legacy airlines... 

Then you spotted the war memoria pieces in the background... fair enough, if you came across some WW2 German memorabilia, I guess it's historic... 

And then you spotted the mannequins. Oh so many mannequins. I'd hate to think of what his train collection looks like...